Managed IT Services: Everything You Need to Know

“Managed IT services can reduce your recurring in-house costs by up to 40% and increase efficiency by 50 to 60%!”[1]

Managed IT Services is like having a tech-savvy ally always at your side, proactively managing and optimising your IT infrastructure. It goes beyond the break-fix approach, focusing on preventing issues before they disrupt your operations. Read on to learn how Managed IT Service is better than having a full-fledged IT team in-house. 

What is Managed IT Services?

Managed IT Services refer to the proactive and effective management of an organisation’s IT infrastructure and support by a third-party vendor. It includes network monitoring, cybersecurity, data backup and recovery, software updates, and IT helpdesk support. Unlike traditional IT support models that address issues reactively, managed IT services take a proactive approach, minimising downtime and ensuring that technology aligns seamlessly with business objectives.

As per a report published by Statista, the global market for managed services is anticipated to touch $296.38 billion by 2023, exhibiting a compound annual growth rate (CAGR) of 11.1% from 2018 to 2023. This stat indicates a growing realisation of the significance of managed IT services in the success of businesses worldwide.

What are the Various Services in a Managed IT Service?

1. Network Monitoring: Keep an eye on your network’s health to detect and address potential issues before they become headaches.
2. Cybersecurity: Fortify your digital fortress with continuous threat detection, data encryption, and proactive security measures.
3. Data Backup and Recovery: Safeguard your valuable data with regular backups and a robust recovery plan to ensure business continuity.
4. IT Helpdesk Support: Provide your team with a lifeline to expert support, ensuring that any IT hiccups are solved immediately.
5. Software Updates: Stay current and secure with timely updates, patch management, and software maintenance.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a third-party entity that provides various IT services and solutions to a business. MSPs usually offer these services on a subscription or contractual basis. The main aim of an MSP is to proactively manage and maintain an organisation’s IT infrastructure to ensure that it operates efficiently, securely, and in line with the company’s overall business objectives. 

How Your Business Will Benefit from Managed IT Services

1. Proactive Problem Resolution

Managed IT services offer a proactive approach to identifying and resolving potential issues before they can disrupt business operations. This proactive monitoring and maintenance result in reduced downtime and increased system reliability.

2. IT Cost Savings

Adopting a managed services model allows organisations to shift from a reactive, break-fix approach to a predictable, subscription-based cost structure. With complete visibility into your tech and asset stacks, you can save costs by eliminating unexpected and unnecessary IT expenses. A managed IT solution also helps you predict and budget IT expenses more accurately with the help of data analytics.

3. Enhanced Security Measures

Managed IT services provide continuous monitoring, reducing the risk and impact of such breaches. Managed IT services include robust cybersecurity measures, such as constant monitoring, threat detection, and regular security updates. All these measures help you protect sensitive data, prevent cyber attacks, and ensure compliance with industry regulations.

4. Focus on Core Business Functions

Your internal teams can concentrate on core business functions and strategic initiatives by outsourcing IT management to experts. Startups and SMEs without a dedicated IT team may face numerous IT bottlenecks, and their engineering team often spend time on IT issues. A Managed IT solution eliminates IT bottlenecks, allowing your engineering teams to focus on the core deliverables.

5. Scalability and Flexibility

Organisations can easily adjust their IT infrastructure to support growth with scalable managed IT services. Managed Service Providers (MSPs) work closely with clients to understand their growth trajectories and technological requirements, developing scalable solutions that align with their unique business objectives. 

How is Managed Services Different from IT Outsourcing?

While the terms may seem interchangeable, there are distinctions:

Managed IT Services:

• Proactive Approach: Focuses on preventing issues before they occur.
• Holistic Management: Encompasses comprehensive IT infrastructure and support services.
• Predictable Costs: Employs a fixed, subscription-based pricing model for budget predictability.

IT Outsourcing:

• Reactive Approach: Primarily involves addressing issues as they arise.
• Specific Functions: Often outsources a single task rather than holistic IT management.
• Variable Costs: Pricing may vary based on the volume and complexity of services rendered.

Boost Your Business with ZenAdmin’s Managed IT Services!

With our IT management solution, you can efficiently manage your organisation’s IT requirements – monitor device health, manage apps, and provide security and system updates from a single platform.

ZenAdmin can help you:

Manage devices end-to-end: From device procurement, provisioning, app management, security, mobile device management, and IT support to device retrieval – ZenAdmin is a single, unified platform for managing your IT. 

Provide seamless IT support for your remote & hybrid teams: With ZenAdmin’s real-time IT support from experts, you can boost the productivity of your distributed team and eliminate IT downtime. 

Keep your devices 100% safe & secured: We help you monitor and update your entire fleet of devices from one place with the latest MDM solutions such as Hexnode & Jamf.

Get a command centre for batch updates: You can easily roll out upgrades, policies, and patches across all devices within your company via ZenAdmin and ensure your devices are 100% compliant with the IT regulations.

Effectively manage your SaaS stack and save costs: ZenAdmin helps you manage your SaaS stack, get software usage insights, ensure timely licence renewals and cut down unnecessary IT spend. 

Cheery on top, ZenAdmin seamlessly integrates with popular third-party tools like Slack, Microsoft Teams, G Suite, and AWS, streamlining workflows and reducing manual tasks. Adopting managed IT services is more than a strategic move – it’s a commitment to resilience, efficiency, and future-proofing your business. 

Want to learn more? Get a free demo here!

[1]What You Need to Know about Managed Services, Solution Overview, Cisco Public